UAE Lottery operator secures WLA Level 2 Responsible Gaming Certification

The Game LLC, operator of The UAE Lottery, has achieved Level 2 certification under the World Lottery Association's (WLA) Responsible Gaming Framework. Certification support was provided by DigitalRG.

The Game LLC, a member of the WLA, is the only licensed lottery operator in the UAE to hold this certification. The Level 2 status confirms the company has implemented structured responsible gaming policies, governance processes, and accountability measures across its operations.

A spokesperson for The UAE Lottery said the certification strengthens player safeguards as the lottery expands.

“After attaining membership of the World Lottery Association, we focused on further strengthening our alignment with international best practices, leading to the achievement of WLA Responsible Gaming Level 2 certification,” the spokesperson said. “As an entity licensed by the GCGRA to operate the UAE's first and only federally licensed lottery, this certification reflects our commitment to clear player safeguards and continuous improvement as the lottery continues to grow."

Since its launch, The UAE Lottery has attracted more than 800,000 players nationwide and awarded over AED 165 million in prizes. With weekly draws now part of its offering, participation continues to expand. As the player base grows, the operator says adherence to internationally recognized responsible gaming standards remains central to its operations.

The Level 2 certification followed an independent review of the company’s responsible gaming framework, including its self-assessment, gap analysis, and development plans. The assessment covered areas such as research, employee training, retailer programs, game design, digital channels, player education, treatment referral, stakeholder engagement, and reporting.

The UAE Lottery is regulated by the General Commercial Gaming Regulatory Authority (GCGRA). The Game LLC was awarded the UAE’s first national lottery license in July 2024.