The SOFTSWISS Game Aggregator announced Tuesday that the improved B2B Support service will now manage VIP client requests.
After its launch in 2020, the B2B Client Support now provides support to several priority queues for helpdesk tickets – urgent, VIP client and regular priorities. In essence, the B2B agents sort out the urgent tickets first (fraud suspicion or game provider bet checks), further requests from VIP clients, then all other regular requests.
According to an official release, this service “is constantly working on its quality and speed enhancement via the helpdesk”.
As the company described, on average, the client receives the first response to their request within an hour, while VIP clients will have express priority. “Complete ticket resolution depends on its complexity, but in the majority of cases the request is closed on the same or the next day”, the statement read.
Tickets from the VIP queue are sorted out by SOFTSWISS Game Aggregator B2B Support agents.
Tatyana Kaminskaya, Head of Game Aggregator Department at SOFTSWISS, commented in a press release about this service and said: “We launched this B2B Support service as part of the SOFTSWISS Game Aggregator solution as we knew we needed to provide the quickest and most up to date support. We highly value all our clients and their trust in our solution therefore we’ve decided to personalise our service further. We established the VIP client priority which provides perks to rapidly-growing clients.”