Office working for the majority of staff

Novomatic adjusts as a team in difficult times

“This situation is entirely new for everybody, and for our industry as well," said Jens Einhaus, VP of international Sales.
2020-03-20
Reading time 1:46 min
Amidst the new worldwide situation created by the coronavirus pandemic, Novomatic informed that keeps up full operation of all elementary business units to maintain service and support for customers and partners throughout these difficult times.

The pandemic of the respiratory disease COVID-19, which is caused by the coronavirus SARS-
CoV-2, has created a unique worldwide situation. Austria, which is where Novomatic headquarters are based, has been one of the first European countries to implement strict measures
against the further spread of the virus among the population: the closing of schools and universities,
a ban on gatherings of more than five people, a minimum social distance of 1m and restrictions on
travel and social interactions to absolute necessities such as food shopping and medical aid.

In a statement published today, the company has inform that in order to comply with this official line of action, Novomatic has taken measures at the Austrian headquarters and set up home office working for the majority of staff. Especially the key points of contact for customers and partners like Sales, Technical Support and Spare Parts Divisions and essential administrative departments like HR, Legal, Accounting or Communications departments, to name a few, remain fully operative to guarantee continued customer support and daily business.

"The health and safety of Novomatic employees, customers and partners as well as their families
is a key priority in challenging times like these and is deeply rooted in the company philosophy. It
is a core value that has also long been manifested in the corporate slogan “Winning Together”. By
adopting these measures, Novomatic adjusts to the new situation, while its teams continue to
work together and make every effort possible for the best service and support for customers and
partners."

Jens Einhaus, VP of international Sales, Europe & the Americas, says: “This situation is entirely
new for everybody, and for our industry as well. Operators, suppliers, manufacturers – the people
who are all this, and their families. I would like to assert our customers and partners that we remain
fully available for all their requests. Our staff and teams are fully motivated to stick together with
our own Novomatic team spirit. Let’s all hope that our industry can soon resume normal
operations, our daily lives as we know it and be able to gather again at upcoming industry events
without fear of infection. Stay safe – stay healthy!”

Novomatic key customer contacts are available via their usual e-mail and phone contacts as well as the following:

• Sales: [email protected] 
• Spare parts: [email protected] 
• Technical Support: [email protected]  plus the 24/7 phone hotline +43 2252 606 300

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