FanDuel launches real-time deposit monitor to bolster responsible gambling measures

FanDuel unveiled a new responsible gambling tool on Wednesday designed to help users manage their betting deposits in real time, expanding the U.S. sports betting leader’s efforts to integrate personalized player protections into its platform.

The new feature, called Real-Time Check-In, was announced during the SBC Summit Americas in Fort Lauderdale at the Player Protection Symposium. The tool uses machine learning to analyze a customer’s deposit behavior, estimating how much a user typically deposits and flagging irregular transactions.

If a deposit deviates from a user’s historical pattern, the system prompts the bettor to review the transaction and offers options such as reducing the deposit, setting a limit, or reviewing financial habits through the company’s My Spend dashboard.

“Last year, we saw how providing personalized insights into a customer’s activity through My Spend can help them to better manage their play. We also know deposit is a key moment in the customer journey,” said Cory Fox, FanDuel’s senior vice president of public policy and sustainability.

“Now, we’re able to use machine learning to provide a new level of support through Real-Time Check-In encouraging customers to reflect on how much money they’re depositing and if it’s within their budget,” Fox added.

The tool is part of FanDuel’s broader push to incorporate real-time safeguards into the customer experience. It builds on the success of My Spend, launched in December, which gives users detailed insights into deposit and betting activity. According to the Flutter-owned operator, nearly half of FanDuel users interacted with My Spend during the NFL season, with 3.5 million customers using some of its features.

Weeks after launching My Spend, FanDuel also rolled out Deposit Alerts, which allow users to set daily, weekly, or monthly budget targets and receive notifications once thresholds are met.

Real-Time Check-In is expected to be available across all U.S. states where FanDuel operates online sports betting, the company said.