SYNKROS system

Star Entertainment Group and Konami announce expansion of their casino systems partnership

2023-09-12
Reading time 1:55 min

The Star Entertainment Group, the casino operator of The Star Syndey, The Star Gold Coast and The Star Brisbane in Australia, has announced the expansion of its long-standing casino systems partnership with provider of casino gaming and systems technology Konami Gaming.

Since 2008, The Star has delivered patron experiences and used gaming technology through Konami’s award-winning SYNKROS casino management system. The companies have now reinvigorated the agreement, reaffirming the partnership's "strength and success," while further highlighting a shared vision for "revolutionizing" the casino experience.

Robbie Cooke, managing director and chief executive officer of The Star Entertainment Group, and Steve Sutherland, president and chief executive officer of Konami Gaming, marked the next phase of this systems partnership with a handshake.

"Our collaboration has yielded outstanding results over the years, and this extension will help us deliver significant advancements in our ongoing commitment to responsible gaming and harm minimization,” Cooke said.

The renewed partnership will encompass an array of SYNKROS technological solutions "poised to elevate the gaming experience for patrons across Star's properties," according to Konami's statement. These innovations include:

  • Cashless Wagering/Digital Wallet: The introduction of a seamless cashless wagering system, focused on enhanced convenience and security for players.
  • Mandatory Card Based Play: A leading-edge approach to gaming interaction, designed to streamline the gaming process and enrich player engagement.
  • Enhanced Identity Management using SYNK Vision: Leveraging Konami’s SYNK Vision AI facial recognition technology, The Star and Konami aim to create a more personalized and tailored gaming experience that integrates seamlessly with players' preferences.
  • Digitalization of Existing Gaming Offerings: Building upon their shared commitment to innovation, The Star and Konami will collaboratively digitize and modernize existing gaming offerings to meet the evolving needs of today's players.

Moreover, this partnership will entail a deeper engagement with regulatory requirements, fostering a collaborative approach to adapting to the changing regulatory landscapes in Australia.

SYNKROS will not only provide our core cashless gaming solution but also enable The Star to deliver world-class harm minimization features. We have a long-standing technology partnership with Konami and this commitment further reinforces our shared vision of the casino of the future.”, said Laurent Fresnel, The Star Group Chief Technology and Innovation Officer. 



Konami's Steve Sutherland

"We are thrilled to embark on this extended journey with The Star Entertainment Group," said Steve Sutherland. "Our joint commitment to innovation and excellence will not only transform the cashless gaming experience but also set new industry benchmarks for years to come."

This casino systems partnership will also explore the development of emerging, future technologies within the casino space, the parties noted in a statement.

“In partnership with Star Entertainment Group, we at Konami are excited to leverage the future technology development from this partnership, expanding offerings within SYNKROS to the wider market”, said Joe Mayer, systems sales and operations Manager – APAC at Konami Australia Pty Ltd.

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