Innovative Technology has announced the establishment of a service partnership with Alphonic Technology, a provider of reliable automated cash handling solutions based in Kuala Lumpur, Malaysia. Alphonic Technology service and repair cash validation machines for various industries such as Amusement, Transportation, Gaming and Retail & Kiosk.
Kravitz Liew, Business Development Manager for Southeast Asia commented: "We have been working closely with Alphonic for a number of years now, so I am pleased to have formally agreed on this service partnership with them."
Koo Yee Kit, MD for Alphonic, has a long-standing relationship with Innovative and brings extensive industry knowledge to the partnership. Southeast Asia is a key growth area for us, and we plan to expand our presence across the region in collaboration with our partners. We will work with Alphonic to fully support our retail and kiosk customers and they will provide local servicing and repair in Malaysia and beyond. Liaising closely with my colleague Siwakorn (M) Kanvisetsri our Customer Support Engineer based in Thailand we can coordinate support and technical assistance for our complete automated cash handling solutions."
Kravitz continued, “Currently Alphonic carry out services for our products and organize repairs for Malaysia and surrounding areas. They have completed ITL product training for the NV9, NV11, CBA9, CBA11, and BV20 cash validation products which also included ITL Manager & dataset update training."
ITL have recently rolled out the CBA9 bill acceptor, designed specifically for Southeast Asia into various regions including Malaysia. This market-leading, field-proven banknote validator is expected to prove popular in the region with its high acceptance rate for the Malaysian Ringgit.
KOO YEE KIT, Managing Director of Aphonic Technology commented: "We are really proud to be a service partner for ITL and support some of their key validation products that are perfect for the retail and kiosk sectors in the region. We give a local, speedy and efficient service and a fast turnaround to ensure waiting time is reduced, keeping machines operational and fully serviced. I have successfully collaborated with Innovative for many years now and I look forward to capitalising on this service partnership in the coming months and years to strengthen our relationship even further."