UK Gambling Commission imposes penalty package on Mark Jarvis
According to the UK Gambling Commission, over a 19-month period, Mark Jarvis failed to follow customer interaction rules when a customer showed problem gambling traits, including spending £34,000 (USD 45,000) on B2 gaming machines in one betting shop. Of this £11,250 (USD 14,780) was stolen from the customer’s employer.
Customer interaction codes are in place to ensure operators spot the early signs of problem gambling and then step in to stop harmful gambling.
Richard Watson, Gambling Commission Executive Director, said: “This case is a clear example of why gambling operators must have and implement effective social responsibility policies and procedures. All operators, regardless of size, need to ensure they really know their customers.”
The Commission advised all operators to read Mark Jarvis regulatory settlement for further details and lessons to be learned.
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