Seminole Gaming hiring new security staff at Hard Rock and other Florida casinos

Seminole Gaming announced on Monday a further upgrade of its "Safe + Sound" program with the addition of dozens of program enforcement specialists at all Seminole Hard Rock and Seminole Casinos in Florida.

The new team members will be hired across five Seminole Gaming locations to focus on managing guest compliance with all program elements: proper use of required masks or face coverings, social distancing, crowd control and remaining stationary while eating or drinking. Program enforcement specialists wear distinctive uniforms to create greater guest awareness of this important issue. Guests must adhere to Safe + Sound program requirements or be asked to leave the property.

The South Florida hiring event is scheduled for Wednesday, Aug. 12. Those interested in applying can register at GoToWorkHappy.com to receive an invitation to attend.

Along with Hard Rock Hollywood, new staff will be hired at Seminole Classic in Hollywood, Seminole Casino Coconut Creek, Seminole Brighton in Okeechobee and Seminole Hard Rock Hotel & Casino in Tampa. Seminole Casino Hotel in Immokalee remains closed.

"The addition of more Safe + Sound program enforcement specialists is a further enhancement of our industry-leading commitment to ensure the health and safety of our guests and team members," said Jim Allen, Seminole Gaming CEO and Chairman of Hard Rock International. "Our comprehensive approach to dealing with COVID-19 is meant to ensure public safety and give our guests peace of mind when they return." 

Seminole Gaming recently changed the COVID-19 mask policy at its Florida casinos in response to a South Florida Sun-Sentinel report that found unmasked guests throughout the Seminole Hard Rock Hotel & Casino Hollywood.

At the time, the Hard Rock allowed guests to lower their masks while eating, drinking or smoking, and permitted them to walk the casino floor while they did so, the South Florida Sun-Sentinel reports.  A rule requiring those unmasked guests to remain stationary was adopted immediately after the story was published.

In changing the mask policy, Allen predicted Seminole Gaming would beef up COVID enforcement staff at each casino. He said new team members would be chosen for their ability to be “customer-friendly, but yet firm.”

It has been nearly two months of highs and lows since Hard Rock Hollywood and its sister properties emerged from COVID-19 closure on June 12 with Safe and Sound rules in place.

Safe + Sound program guidelines include:

• Temperature checks for all guests and team members prior to entry. Any guest or team member with a temperature above CDC guidelines of 100.4 degrees Fahrenheit will not be allowed entry.
• A requirement that all guests wear masks or cloth face coverings that meet CDC guidelines, without exception. Masks will be provided to guests as needed.
• Thousands of slot machines are turned off to help ensure social distancing on the casino floors.
• New Plexiglas barriers divide players at table games and customer service areas.
• Signs are posted throughout the casino complexes to encourage social distancing and help ensure adherence to Safe + Sound program guidelines.
• A new "Safe + Sound Clean Team" focuses on cleaning and disinfecting surfaces throughout the casino complexes, with special emphasis on high-touch surfaces and common areas.
• Hand-sanitizing stations are available on the casino floors, at the entrances and throughout the casino complexes.
• An overall 50 percent reduction in guest capacity throughout the casino complexes.