SkyBet to pay USD 1.4 M fine for social responsibility failures
The failures relate to Skybet customers who had self-excluded from gambling. Self-exclusion is a tool used by consumers who feel they are having trouble controlling their gambling and request that the operator refuse their service.
Weakness in Skybet’s self-exclusion facilities meant that:
- 736 self-excluded customers were able to open and use duplicate accounts to gamble
- Around 50,000 self-excluded customers received marketing material by email, mobile text or a push notification within a mobile app
- 36,748 self-excluded customers did not have their account balance funds returned to them on account closure.
Richard Watson, Programme Director, said: “This was a serious failure affecting thousands of potentially vulnerable customers and the £1m penalty package should serve as a warning to all gambling businesses.
“Protecting consumers from gambling-related harm is a priority for us and where we see operators failing in their responsibility to keep their customers safe we will take tough action.
“Skybet reported the issues to us quickly, cooperated with us and has taken this investigation seriously.”
Read Bonne Terre Limited t/a SkyBetting and Gaming public statement for more information
Soft2Bet shortlisted in four categories at EGR B2B Awards 2026
Delta Air Lines suspends RDU–Las Vegas route amid higher fuel costs
Skilrock Technologies shortlisted in two categories at the EGR B2B Awards 2026
Las Vegas Sands' Q1 profit jumps 57% on Macau and Singapore surge
SOFTSWISS enters third year of collaboration with Rubens Barrichello
Nigel Eccles' BetHog raises $10 million, launches AI dealer platform for casino operators
Altenar joins CIBELAE to expand presence in Latin American betting markets
BGaming to host second annual Charity Gala in Malta this May
1xBet shares highlights of its participation in SiGMA South America 2026
