66Bet had its licence suspended by the Gambling Commission on March 21, with customers then unable to access their accounts and withdraw cash.
Even after 666Bet employed payment processor Skrill to aid the withdrawal process, many have still complained that their account balances were incorrect. Customers have also been angered by a lack of communication and difficulties in accessing the 666Bet website.
The Gambling Commission said: “Our understanding from information provided by the operator and third parties is that a significant number of customers have been repaid via the Skrill account, including some of those whose withdrawals had been pending.
“Our understanding of the current position is that the websites for Metro Play and for 666Bet are unstable, i.e. they intermittently cease to function.
“As far as we are able to determine, this is not connected with ongoing efforts to pay customers.”
666Bet owner Metro Play added: “As we have only skeleton staff in place, we are unable to provide regular updates or to respond to individual customer queries at this time - all our efforts are focussed on enabling and processing refund requests.”
666Bet has also revealed that it has set a deadline of May 24 for withdrawal requests, adding that “requests submitted after this time will not be processed”.
The Gambling Commission reiterated that it does not in any way guarantee funds deposited by consumers or prizes due, but added: “As with any other commercial transaction such as buying consumer goods or entertainment, consumers enter into a contract with the operator when placing a bet.
“We understand that Metro Play Limited are doing all they can to honour their debts, but once the deadline has passed customers will have the normal legal remedies for debt recovery in the courts, under the terms and conditions of their contract with the operator.”