International edition
October 28, 2021

The first pan-European online gambling consumer protection

eCOGRA applauds European workshop agreement by CEN

(UK).- The CEO for eCommerce and Online Gaming Regulation and Assurance (eCOGRA), Andrew Beveridge, has welcomed the publication of the first pan-European online gambling consumer protection agreement by the European Committee for Standardization (CEN).


everidge served as Chair for CEN’s recent Responsible Remote Gambling Measures workshop agreement and revealed that the accord defined nine policy objectives for the protection of online players in the European Union along with 134 concrete measures to ensure that these objectives are met.


“Over the last seven months, CEN has provided the platform for us to make this agreement to secure the high level of protection for consumers across Europe that is vital for the online gambling industry as it matures,” said Beveridge.


“eCOGRA intends to bring into line its own eGAP Requirements with these Responsible Remote Gambling Measures thereby benefiting eCOGRA, its seal holders and players. This is self regulation at its best, bringing together a wide range of stakeholders from across the world for the benefit of the consumer.


“This agreement can only complement existing industry standards and inform both national and European Union regulation of online gambling. It has been an honor to be part of and Chair this process.”


Beveridge stated that the nine policy objectives put forward by the Responsible Remote Gambling Measures workshop agreement include the protection of vulnerable customers and the prevention of underage gambling along with combating fraud and the protection of privacy. Fair gaming and accurate customer payments are also included in the policy objectives as are responsible marketing, customer satisfaction and safe operating environments.


“The Responsible Remote Gambling Measures workshop agreement shows consensus across a wide range of remote gambling stakeholders from experts on problem gambling and players to industry representatives and addiction and criminology academics showing that there is real desire to work together to ensure consumer protection issues are fully addressed as important European Union developments unfold,” said Beveridge.


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