International edition
April 10, 2021

Following a consultation with the public, players and other stakeholders

UKGC stricter rules for online slot games

UKGC stricter rules for online slot games
"This is another important step in making gambling safer and where the evidence shows that there are other opportunities to do that we are determined to take them," said UKGC Chief Executive Neil McArthur.
United Kingdom | 02/02/2021

Operators will need to implement tough new player protection measures, as the Gambling Commission's new package of rules includes the introduction of limits on spin speeds, and the permanent ban on features that speed up play or celebrate losses as wins.

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ollowing a consultation with the public and players, the gambling industry, and other stakeholders, the UK Gambling Commission (UKGC) announced on Tuesday a package of strict measures that will strengthen the protections and controls for those who gamble through online slots games – including the introduction of limits on spin speeds, and the permanent ban on features that speed up play or celebrate losses as wins.

According to the commission, operators will need to implement tough new player protection measures that will make online casino games "less intensive, safer by design and hand players more control over their gambling."

The Commission has focused on online slots because of its features which increase the intensity of play and the corresponding risks to players. Slot games have by far the highest average losses per player of online gambling products *1. The new rules include the outright ban of four key features of online slots games:

  • Features that speed up play or give the illusion of control over the outcome
  • Slot spin speeds faster than 2.5 seconds
  • Autoplay - which can lead to players losing track of their play, and;
  • Sounds or imagery which give the illusion of a win when the return is in fact equal to, or below, a stake

Other changes include:

  • Operators must clearly display to the player their total losses or wins and time played during any online slots session.
  • Alongside the changes for online slots the Commission has also introduced a permanent ban on reverse withdrawals for all online gambling – this function previously allowed consumers to re-gamble money they had previously requested to withdraw.

The enhanced protections that have been announced today will need to be fully implemented by online operators by October 31, 2021.

Since the publication of the Commission’s consultation in July 2020, further research has shown that using an autoplay feature has been linked to some players losing track of play, making it difficult for some to stop playing and in some cases gambling on other activities simultaneously.

Evidence shows that reverse withdrawal functions present a risk to players because of the temptation to continue gambling. In addition, the slot features being removed or more closely controlled have been associated with increased intensity of play, loss of player control, or binge play.

"To make online games safer we are introducing a ban on features that speed up play, or give the illusion of control over the outcome. We are also introducing a ban on autoplay, losses disguised as wins, and slot spin speeds faster than 2.5 seconds. The evidence shows that these features increase the risk of harm to customers," said Neil McArthur, Gambling Commission chief executive. "This is another important step in making gambling safer and where the evidence shows that there are other opportunities to do that we are determined to take them."

"Today's steps will help curb the intensity of online gambling, introducing greater protections that will reduce the risk of gambling-related harm," said Minister for Sports, Tourism and Heritage Nigel Huddleston. "I welcome the Gambling Commission's tough measures as we continue our comprehensive review of gambling laws to make sure they're fit for the digital age."

The new rules are part of the Commission’s comprehensive program to make gambling fairer and safer which has also seen the introduction of strengthened protections around online age and ID verification, improved customer interaction practices, and the banning of gambling on credit cards.

The announcement of the further consumer protection rules for online games and the design of those games follow the Commission’s announcement on September 30 that it was implementing new rules to stamp out irresponsible ‘VIP customer’ practices. Those rules came into force on October 31, 2020. A consultation on customer interaction was also launched last in November with the outcome expected later this year.

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