International edition
June 22, 2021

First-ever ISO 20000 certification awarded in Macau

Melco Crown achieved ISO 20000 Certification

(Macau).- Melco Crown Entertainment has become the world’s first hospitality company to achieve the ISO 20000 certification for IT Service Management System.ISO 20000, based on Information Technology Infrastructure Library (ITIL) Version 3.0.


ramework is considered the gold standard for IT service management in the world. It reflects the maturity of the company’s integrated process approach to effectively deliver business technology services to meet customer and business requirements across all functional units and business collaborators by using private cloud architecture.

The newly acquired certification complements the ISO 27001 Certification for IT Security Management System the Company received in 2009.

Roger Seshadri, Senior VP and Chief Information Officer of Melco Crown Entertainment, said, “It was an extremely rigorous exercise and I am very proud of our team for their tireless efforts in implementing all the best practices resulted in this prestigious international recognition.

“I would also like to thank our Co-Chairman and CEO, Lawrence Ho, and the whole management team for being open-minded, giving us full support for doing something no company has ever done here in Macau - it is exactly because we dare to do something no one has done before that we lead the industry. Our courage and innovation will continue to set new industry standards.”

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