ProntoPaga: "Operators today want partners that understand the impact payments have on conversion and retention"

Following ProntoPaga’s participation at SAGSE Latam, held last month in Buenos Aires, Patricio Lopardo, Country Manager Argentina at ProntoPaga, spoke with Yogonet about the company’s objectives at the event, its strategy for the local market, and the opportunities it sees in Argentina as part of its broader regional expansion.

During the exclusive interview, Lopardo also shared his views on the evolution of payments across Latin America, including the growing demand for instant and frictionless transactions, the impact of regulation, and the strategic role payment infrastructure now plays in operator acquisition, conversion, and retention.

What were ProntoPaga’s main objectives in participating in SAGSE South America 2026, and how would you assess the event’s results?

Our main objective was to position ProntoPaga in the Argentine market by presenting our value proposition as a regional paytech specialized in the gaming industry. We also aimed to build strategic relationships with operators, banks, and key players across the ecosystem.

The outcome was very positive. We generated a high level of commercial interest, validated the need for more efficient payment solutions, and reinforced Argentina as a priority market within our regional expansion strategy.

SAGSE brought together major stakeholders from across Latin America. What key trends or challenges are you currently seeing in transaction management across the region?

The main trend is the shift toward instant payments and frictionless experiences. Today, users expect to deposit and withdraw funds in seconds.

At the same time, we see structural challenges, including fragmented payment methods, growing regulatory pressure, and the need to reduce fraud and chargebacks.

This means operators need to work with partners that deeply understand each local market.

In high-demand environments such as gaming, where uptime and speed are critical, how does ProntoPaga ensure reliability and service continuity?

We operate with an architecture designed for high availability, supported by redundancies and real-time monitoring.

But beyond technology, our key differentiator is our gaming specialization. We understand traffic peaks, critical player moments, and the importance of instant payouts.

In this industry, reliability is not only a technical issue; it is directly tied to revenue.

Latin America is a highly fragmented payments ecosystem. How does ProntoPaga adapt its solutions to different regulatory frameworks and local payment preferences?

Our strategy is to combine regional infrastructure with local execution.

This means integrating the most relevant payment methods in each country, such as interoperable QR, wallets, or bank transfers, while operating under the specific regulatory standards of each jurisdiction.

We do not believe in generic solutions. Every market requires real adaptation.

How are operator expectations evolving when it comes to payment providers?

Operators today are far more demanding.

They are no longer looking only for processing capabilities. They want real speed in deposits and withdrawals, high approval rates, reduced friction, strong regulatory compliance, and above all, partners that understand the impact payments have on conversion and retention.

With increasing regulatory pressure across the region, how does ProntoPaga balance compliance requirements with agile transaction flows?

We believe compliance is not an obstacle, but an enabler.

We work with specialized compliance and fraud teams, embedding controls into product design rather than adding them as an extra layer.

This allows us to maintain agile flows without compromising security, traceability, or regulatory standards.

From a product perspective, what differentiates ProntoPaga’s offering from other providers in the iGaming sector?

Our main differentiator is specialization.

We are not a generalist PSP. We are focused on gaming, which allows us to optimize pay-in conversion, pay-out speed, local payment integrations, and risk management.

In addition, we operate with a regional vision, making it easier for operators to expand across multiple markets through a single integration.

Looking ahead, what role do you believe payments infrastructure will play in operator growth?

It will be central.

Payments infrastructure is no longer just an operational component; it is a strategic factor.

Operators that can offer instant, frictionless, and highly reliable payments will have a clear competitive advantage in acquisition, conversion, and retention.

Ultimately, in this industry, growth is directly linked to how money moves and to the range of payment and withdrawal options available to the user.