UKGC takes action against Caesars' personal management licence holders

The UK Gambling Commission said Wednesday it has taken action against Personal Management Licence (PML) holders at Caesars Entertainment.

In April 2020, the regulator announced that Caesars Entertainment UK Limited will pay £13 million and implement a series of improvements following a catalog of failures including those involving ‘VIPs’.

The investigation into PML holders was launched because there were concerns they had failed to take all reasonable steps to ensure the way in which they carry out their responsibilities in relation to licensed activities does not place the holder of the operating or any relevant premises licence in breach of their licence conditions.

As a result of the investigation, seven PML holders received licence warnings, two received advice to conduct letters, and three PML holders surrendered their licence following notification that their licence had been placed under review.

In addition, one PML holder surrendered their licence whilst subject to investigation but prior to notification of a licence review; another one who was under investigation was subject to revocation due to non-payment of licence fees; and 18 PML holders received advice to conduct letter outside the review process.

In a separate incident, one Caesars’ PML holder had his licence revoked following an altercation with a guest at his place of work.

Richard Watson, UKGC Executive Director, said: “All personal licence holders should be aware that they will be held accountable, where appropriate, for the regulatory failings within the operators they manage.”