UKGC launches new online self-service portal for personal licence holders

A new online and mobile-friendly service that allows personal gambling licences to be managed and administered quicker than before has been launched by the UK Gambling Commission (UKGC).

The new service, available on the Commission’s website, allows personal licence holders to quickly change personal details, report key events linked to their licence, and download e-copies of the licence itself. The new service also includes a processing tool that reduces processing times from several weeks to only a few days.

Helen Venn, executive director at the UKGC, said: “This new service has only been running for a matter of weeks and already we’ve had over 4,000 users logging on and an improved processing time of 80%. Over half of those have used a mobile device to access the portal, allowing them to manage their personal licence on the go, save time and hopefully improving their experience.”

“Listening to the needs of personal licence holders has been vital. Through their feedback, and through our own drive to continuously improve the way we regulate, we looked in detail at our licence management processes and set ourselves the challenge to cut down on administration by using technology and our systems more effectively. The result is a much more efficient process for everyone through a more streamlined, simpler service,” Venn explained.

The UKGC is also reminding personal licence holders that if they started a maintenance application prior to 26 November 2019 via the old portal, but had not submitted, then those people will need to re-register and begin the application process again.