Cosmopolitan makes USD 100M upgrade

The Cosmopolitan will gut 2,895 rooms in its first major renovation since its 2010 opening, said Patrick Nichols, senior vice president of strategy and business development.

The Cosmopolitan unveiled the upgrade of the Boulevard Tower in June and expects to complete it before year’s end. It will start on the Chelsea Tower in January and finish it later in 2018, according to Nichols.

“We are stripping the rooms down to concrete floors and drywall,” commented Nichols. “We will have a fully renovated room product in December 2018.”

Besides new furniture and fixtures, The Cosmopolitan will add 65-inch TVs as well as iPads to every room.

Guests will be able to use the iPads to order room service, towels and other housekeeping amenities as well as regulate the lighting and TV. The hotel expects to add more features to the iPad in the future, Nichols confirmed.

Despite improving guest’s experience, tables won’t be memorable, commented Mehmet Erdem, an associate professor at UNLV’s Harrah College of Hotel Administration.

“To wow the guest, hoteliers should consider incorporating artificial intelligence into the guestrooms and stay ahead of the game rather than playing catch-up with what consumers experience at home and in their daily lives,” he explained.

The renovation cost approximately $100 million.