UK regulator unveils tool to manage gambling complaints
Resolver is a free, independent tool for consumers. It provides information about the issue the consumer wants to complain about, and support to help the consumer write emails and letters of complaint.
Resolver is not an intermediary, and doesn’t act on the consumer’s behalf – but it does help the consumer to make their complaint in a structured way, and to make informed choices about what actions to take.
This can help businesses to deal with complaints more efficiently when they receive them, and manages customer expectations about their complaint issue.
Resolver also helps the consumer to store all the complaint information in one place, and acts as an email service. This means the consumer’s complaint will be sent from a Resolver email address, rather than the customer’s usual email address.
The Gambling Commission has worked with the team at Resolver to help develop the information that Resolver uses about gambling, though Resolver remains entirely independent of them.
You can find out more about Resolver from the Resolver website. Gambling operators might find the Resolver frequently asked questions section particularly relevant.
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