"I say there's lapses in security. When we played the first videos, I pointed out there should have been security personnel posted on certain points and they were not present. We admit openly there were some lapses in security," Resorts World Chief Operating Officer Stephen Reilly during a press conference.
Resorts World Manila President Kingson Sian, however, pointed out that the company was able to execute emergency protocols, which led to the evacuation of thousands of guests during the attack.
Asked what went wrong and why 37 civilians died despite Resorts World's efforts, Sian said fear played a major role as the gunman left a bag of bullets that burned and burst just outside the room where the people suffocated to death.