Inspired celebrates customer service excellence

Feedback gathered from customers relates to various aspects of the visit by the field engineer including helpfulness, knowledge, professionalism, appearance, and general satisfaction regarding the service request experience. 

Amongst other positive results, feedback showed that in the last period, circa 98% of customers were happy that the time taken for an engineer to reach their sites met with their expectations and circa 98% of customers were satisfied that the engineer solved the problem; this is a steady rise from 96.3% and 97% respectively across 12 weeks. 

Lee Gregory, Managing Director for the UK at Inspired Gaming Group, commented: “We are proud of our service team’s ability to react quickly to all situations and to fix issues in record time.  We are therefore extremely proud of these latest results. Inspired’s server-based VLT gaming machines are the highest income machines in UK bookmakers and we’ve signed a number of new contracts recently as a result. I am sure that our exceptional, and constantly improving, customer service levels are a contributing factor in the commercial success of our machines and our rapid growth in this market. We are committed to being number one and will continue to make improvements wherever possible.” 

Inspired exhibited at the BOS Bookmakers Trade Fair in Wolverhampton on Thursday 3rd October and showcased its Storm HD B2/B3 gaming machine (now available for purchase or hire) and new hit games such as Diamond Goddess and Jungle Bingo. There was also a guest appearance from darts champion Adrian Lewis who was there to promote Inspired’s new Virtual Darts game. Inspired also showed its full range of 8 other Virtual Sports, 4 Virtual Numbers Games and BetBOX bet management and EPOS system.