FutureLogic celebrates 30th anniversary at G2E 2013

FutureLogic began doing business as an electronic design consulting business, and created its first custom printer for the medical device market in 1995. FutureLogic printers also helped facilitate the development of supermarket couponing systems that are used to retain and reward shoppers. 

FutureLogic has been setting performance standards since 1999 – winning twelve gaming industry awards in the past 10 years. “FutureLogic developed and launched the first TITO gaming printer (PSA-66ST), in collaboration with IGT designers, for the introduction of EZ-Pay,” says Nick Micalizzi, Vice President of Sales and Marketing, North America. “Today, we have over 1.5 million TITO printers installed worldwide, and that's more printers than all other manufacturers combined. We estimate that more than four billion tickets per year are printed across North and South America, Europe, Asia and Australia."

Following in the footsteps of the PSA-66ST, GEN2 and GEN2 Universal, the GEN3 Evolution printer is the latest generation of thermal ticket and promotional couponing printer from FutureLogic. Featuring industry’s largest standard paper capacity of 450 tickets, a low paper sensor that eliminates paper waste by taking the ticket stack down to the last ticket, and at up to 8IPS, the GEN3 Evolution printer is the fastest printer in gaming, printing and presenting a ticket/coupon in less than one second.  

Moreover, operators can easily update firmware by simply connecting a pre-loaded thumb drive to a printer while it’s still in the slot machine, yielding a significantly reduced down time for each and every slot machine on the casino floor. Designed with promotional couponing in mind, the GEN3 Evolution printer offers an optional on-board promotional system module that creates separate and secure processing environments for both TITO and promotional couponing. This optional module also makes precision grayscale printing a possibility through an advance temperature control technology, yielding the highest resolution output for printing eye-catching promotional coupons.

FutureLogic’s PromoNet couponing solution’s unique features allow casinos to identify and reward high value players (both carded and uncarded) instantly, right at the game without any delays.  The solution also enables casinos to create, analyze, and modify highly customized promotions for optimum effectiveness and to conduct business analytics and generate reports — all of which helps casinos improve their bottom line. 

In 2011, the PromoNet solution was successfully tested by GLI, BMM Compliance and the Nevada Gaming Control Board (NGCB) and in 2012, FutureLogic received a certification letter from Bally Technologies. According to the certification letter, the PromoNet solution can successfully integrate with the Bally SMS (Slot Management System) and CMS (Casino Management System).

Working closely with operators, FutureLogic has once again developed several ground-breaking solutions in the past few years. In 2011, it introduced the Ticket2Go ticket-out solution for all AWP games to help eliminate coin refills and increase machine uptime. The FutureLogic  TableXchange printer/scanner developed in 2012, brings TITO to table games by enabling players to use cashout vouchers at table games. Most recently, FutureLogic launched its PromoNet Bank couponing solution, a networkless couponing system designed to be deployed within hours in one or more banks of slots. 

In 2013, FutureLogic launched a world-class service & repair facility along with a customer support hotline. The service & repair facility and customer support hotline 1-855-FL-HELP-U (1-855-354-3578) will offer technical support, customer service, fault diagnostics, product repair, and 24-hour response to customer issues. And as a value-added benefit, the new facility will also coordinate the pick-up, delivery and swap out of any FutureLogic printer under warranty at no cost to the customer.

“At FutureLogic we strive to put customers first in all that we do. This means direct global sales and support coupled with in-depth local knowledge,” said John Edmunds, Chief Marketing Officer/Chief Sale Officer.  “Choosing FutureLogic is not just about specifying a reliable, high performance printer or couponing solution – it’s also about the world-class support behind the FutureLogic name. From the design and development of our award-winning products, to providing the very best technical support and customer service in the industry, our passion for quality, innovation and service is second to none”.