Konami promotes Director of Field Service for the Western Region

In this role, Rosenberg will be responsible for managing a team of field technicians servicing customers in Nevada, Oregon, New Mexico, Arizona and California.

Jack Schaffer, vice president, customer service at Konami explained, “Joel has been with Konami since 2005 and is a valuable member of our management team. He is committed to providing our customers with the highest level of service. Our customers recognize the value of working with someone as knowledgeable as Joel who has extensive experience on both the games and systems side of the business.”

His background includes a Bachelor of Science degree in business administration and computer science from the University of Kansas, followed by roles including slot technician, bench technician, field service supervisor, field service manager, and senior manager of field service. He has extensive experience servicing both games and systems as an operator and during his eight-year tenure with Konami.

"As Konami continues to grow, we will continue to promote valuable members of our team who continue to perform. We are also committed to hiring new talent and enhancing our organization in other ways to ensure that our customers receive the best service in the industry,” added Schaffer.