Intralot achieve ISO 20000 certification

Farris, General Technical Director of Systems, stated: “Being the first international vendor in the global gaming sector to achieve the ISO 20000 certification on Information Technology Service Management consists a significant milestone for Intralot. It underlines our commitment to customer satisfaction, operational excellence and continuous improvement. The certification is a testament to our core values and confirms that our customers are receiving the highest quality of IT services.”

Zafeirios Kovras, IS & IT Manager Tüv HellaS, stated: “Tuv Hellas as the certification body that fulfilled the audits for the certification of Intralot, as the first international vendor of the gaming sector, with ISO 20000, considers this to be a reward for the validity of our services and the added value that our brand offers to companies in Greece and globally. We are anticipating more companies of the gaming sector to follow Intralot’s example and seek to comply with ISO 20000.”

ISO 20000 certification complements Intralot’s information security, quality, responsible gaming, financial integrity and product certifications under the governance and management framework of Cobit 5.