Casino Enterprise Management announced 2012 HOT Award Winners

This year, there was a three-way tie in the guest experience enhancement category, therefore a total of eight products will be honored. The categories were: employee productivity and efficiency; revenue generation; guest experience enhancement; self-service products; media and content management; and Internet services. Nominations reflected a range of products that make a positive difference in a casino-hotel's operations.

A panel of judges was assembled and tasked with combing nomination materials to decide the winner in each category. These select judges were Bob Ambrose, professor and independent gaming consultant; Stephen Keener, assistant vice president casino operations, Dover Downs Hotel & Casino; J.B. King, CIO, San Manuel Band of Mission Indians; Donald Kneisel, vice president of information technology, Resorts Casino Hotel; Sheleen Quish, senior vice president of human resources and IT, Ameristar Casinos and Wendy Reeve, director of casino operations, Sycuan Casino.

The winning companies and their products, by category, are:

    Employee Productivity and Efficiency:
    Bally Technologies
    Service Tracking Manager (STM)

    Revenue Generation:
    FutureLogic
    PromoNet Intelligent Promotional Couponing Solution

    Guest Experience Enhancement:
    Aristocrat Technologies
    nRich
    Atrient
    PowerKiosk
    Bally Technologies
    Elite Bonusing Suite (EBS) - Virtual Racing

    Self-Service Products:
    Bally Technologies
    Bally Mobile Platform

  Media and Content Management:
    Bally Technologies
    Bally CoolSign Video Wall Controller

    Internet Services:
    Bally Technologies
    Bally iGaming Platform

"We are thrilled to announce the winners of our third annual award series for the hospitality industry," said Peter Mead, publisher of Casino Enterprise Management. "The fact that there was a tie in a category proves to me that innovation is high. While it makes the decision for the judges difficult, we are excited to see such amazing products available for the market. We also want to sincerely thank each of the companies that nominated for this series. All of them deserve recognition for their commitment to the industry and development of new products."

An article highlighting the winning products will be featured in the September 2012 issue of Casino Enterprise Management.