FutureLogic launches first-of-its-kind customer service role

This first-of-its-kind position in the gaming market reaffirms FutureLogic’s superior customer service program and assures world-class support for existing customers, as well as those just beginning to adopt the company’s popular TITO printers and promotional couponing solutions.

“As promotional couponing rapidly takes hold in the gaming industry, casinos are increasingly seeing the unique benefits offered by our products, such as our PromoNet couponing solution and our award-winning GEN3 Evolution and GEN2 Universal TITO printers,” said Nick Micalizzi, FutureLogic’s Vice President of Sales and Marketing North America. “As FutureLogic’s new Customer Experience Manager, Steve will help solidify our stellar reputation for customer service. His proven record in gaming sales and management and his educational background in technology make him the ideal choice for supporting our customers as they embrace these innovative technologies.”

Steve Zbin has been with FutureLogic for eight years, first as Sales Manager-OEM Applications and then as Business Manager. Before joining FutureLogic, he held positions as Field Applications Engineer and Regional Sales Manager for Seiko Instruments’ Micro Printer Division. He earned his Bachelor of Science degree in Electronic Technology from Cleveland State University.