Advantech-Innocore introduces “AdvantechCare Service Packages” for customers

Edward Price commented, “With our own Service and RMA Centers in North America, The Netherlands, Poland, China and Taiwan we can now offer an unprecedented level of local support and service to our customers that no other gaming platform supplier can offer.”

“These service centers not only offer repair services but local Configuration To Order Services (CTOS) allowing customers the option to add CPU, RAM, Storage devices, OS and imaging copying, Enclosures, custom BIOS and customer specific testing routines local to their company. Customers are welcome to visit any of these centers to see their products being configured and packaged for local delivery. Terms of supply are then local to our customers reducing shipping costs and handling administration charges. We are delighted to be able to offer this local support to our customers.”

For new products and in certain regions of the world, the firm is now also introducing, as part of the global Advantech corporation, AdvantechCare services.

A quick summary of the services Advantech-Innocore can offer:

Extended Warranty Service  Advantech’s extended warranty can be purchased along with your product order. The firm provides 1-to-3 year extended warranty service to help customers manage their maintenance budget in advance.

Advantech's Onsite Service  The company provides the option to call for service when needed, or to get a 1, 2, or 3 year coverage plan with a much better service rate. It will arrange for an engineer to bring repair parts the next day, and check the defective unit onsite at the customer’s appointed place.

Pick Up Service
It is no longer necessary to deal with deliveries for products that need repair. Advantech’s new Pickup Service will help customers to sort it all out. It provides a one-time, or a 1-to-3 year next-day Pickup Service. Customers can simply call the Advantech Repair Center to arrange a pickup of the defective unit, which also reduces the risk of damage during transportation.

Fast Repair Service
After receiving the defective unit, the product is guaranteed a repair turnaround time between 24 and 48 hours, allowing people to resume normal operations in the shortest possible time, and minimizing system downtime.

Advanced Replacement Service
Advantech provides 1-to-3 year next-day Advanced Replacement Service. It’s a fast and easy replacement service that provides a cost effective alternative to Advantech’s Onsite Service.

The service is not available in all geographic regions.