Wynn and Encore selected Micros’ Simphony Enterprise solution

The project encompasses over 100 Revenue Centers located across the two casino resort properties and includes over 500 MICROS Workstation 5A (WS5A) point-of-service terminals.

“Wynn Resorts is already realizing the tangible benefits of Simphony’s advanced technology as well as Micros’s highly structured project management through this seamless upgrade,” stated James Houghton, Chief Information Officer of Wynn Resorts. “Our food and beverage operations now enjoy the benefits of a smooth and uninterrupted technology platform which ensures our guests’ experience remains excellent.”

Wynn Las Vegas and Encore continue to set the bar for luxury and excellence in Las Vegas, earning top honors and recognitions, including the 2012 Forbes Travel Guide Star awards (formerly Mobil Travel Guide Star awards). Wynn Resorts selected Micros Simphony for its advanced technology and proven capabilities in the industry, which include enterprise configuration and functionality, a Service Oriented Architecture (SOA), and inherent offline resiliency and scalability in a global, multi-property casino resort environment. 

Micros Simphony’s SOA approach provides Wynn Resorts management the ability to strategically place critical services across the enterprise.  In the event of a planned or unplanned outage, Simphony is able to operate detached from the hosting center or server.  This design allows all system interfaces to continue to function: credit card authorizations, liquor dispensing systems, posting to the property management system, gaming and video surveillance systems all while remaining able to share checks among terminals and print to the remote service locations.

As the look and feel of Micros Simphony is similar to the MICROS 9700 Hospitality Management System, Wynn Resorts is able to leverage its employees’ familiarity with Micros to reduce training time, as well as utilize new screen option layouts to improve guest service.  Micros Simphony is also highly flexible, offering advanced interface capabilities to third-party peripheral products such as player tracking systems, liquor dispensing systems, and stored value cards.

“We are pleased to be able to offer Wynn Resorts an enterprise solution that offers a multitude of features and benefits and one which will improve the everyday operational efficiency at its properties,” stated Tom Giannopoulos, Chairman and CEO of Micros Systems. “Micros Simphony will create a smoother interaction between property employees and guests and provide Wynn Resorts management with strong visibility of each property through one centralized set of reports.”

“The scalability of Micros Simphony is a big factor in our decision to upgrade,” stated James Houghton. “We have a reputation of pushing the limits in guest service and Micros Simphony’s next generation solutions will scale to meet our growing demands."