NEWave launches Professional Services Division

NEWave’s Professional Services Division was conceived by and is led by NEWave’s Sr. VP of Professional Services Claudia Winkler. Winkler, a long-time and much-sought-after consultant to the gaming industry, began developing the Professional Services Division and its services after joining NEWave earlier this year. Now Winkler and her team are offering their expertise to casinos across the United States, both to existing NEWave clients and to new clients.

She said, “In today’s casino industry, technology is either your best friend – or your biggest challenge. With the insight and experience of the experts in our new Professional Services Division, we help casinos maximize their technology investment. Our impartial consultants evaluate current technology and business practices, make sure they are aligned with each individual client’s business objectives and, simply stated, turn challenges into efficiencies.”
Like the rest of the company, NEWave’s Professional Services experts have deep application and operational experience with all major gaming and hospitality vendors.

Further, the team’s experts are objective and vendor-neutral, meaning they independently seek out and offer the best solution for each individual client.

NEWave’s Professional Services Division personally implements all NEWave solutions. Additionally, the team offers a wealth of other services including:

•  Cage, Compliance and Revenue Audit Optimization Assessments
•  Change of Control Project IT Project Management
•  Document Management Business Assessment
•  Document Management / Retention Policy Development
•  Evaluation and selection of all systems required to operate a successful gaming and hospitality enterprise
•   Information Technology Assessments
•   Merger and Acquisition Due Diligence
•  Software development and systems integration
•  Strategic Information Technology Leadership
•  Strategic Planning and Comprehensive Budget Development
•  System Implementation Project Management
•  Technology Risk Management

Winkler said: “What differentiates NEWave’s Professional Services team from any other like company is that we understand casino operations, regulatory requirements, and we stay abreast of the latest innovations developed for the industry. Add to that our unique ability to architect solutions based on each individual client’s strategic imperatives, and it is clear that NEWave’s Professional Services team is a casino’s biggest advocate in this era when it is imperative for technology to work harder, faster and smarter.”