IGT and Holland Casino signed Letter Of Intent for new MOSAIC project at G2E

The MOSAIC project involves the modernization of systems and integration of Holland Casino’s casino management tools across all of its properties in the Netherlands using IGT’s Systems solutions. The LOI was signed on October 5 by Patti Hart, IGT CEO, and Dick Flink, Holland Casino CEO, in front of a packed audience in IGT’s booth at the Global Gaming Expo (G2E) in Las Vegas.

“IGT is incredibly proud to work with Holland Casino on this MOSAIC project,” said Patti Hart, IGT CEO. “This initiative is a testament to IGT’s unwavering customer commitment. By offering a streamlined, integrated, innovative systems solution, IGT will help provide a cutting-edge player experience.”

“Holland Casino wants to provide a superior guest experience now and in the future. To achieve this you need more than just a good working system; you need a strategic partner to co-create those delightful moments,” said Dick Flink, Holland Casino CEO.

The goal of the project is for IGT to provide Holland Casino with an integrated membership and loyalty system enabling customers to enjoy fast, reliable rewards and coinless gaming. In addition, the implementation would seek to optimize operational processes and provide exceptional customer service, while incorporating exceptional responsible gaming practices throughout the entire solution.

“Technology and our day-to-day operation are inextricably linked and mutually dependent,” said Robin Middendorp, vice president of operations support for Holland Casino. “It is important to have an efficient and stable system, and a reliable partner for support and future developments.”

“IGT’s casino management solution will help Holland Casinos increase customer loyalty, and provides unparalleled flexibility, relationship management functionality, and the tools necessary to optimally manage promotions and casino operations,” said Sabby Gill, IGT regional vice president of Europe, the Middle East and Africa.

The announcement of this LOI for Holland Casino’s MOSAIC project follows closely on the heels of the IGT EZ Pay agreement signed in July 2011. When completed, IGT will deliver a robust systems solution that enhances both the operator and player experiences.