Gaming studio announced Thursday the bringing along of its approach to support service work up to date by offering a new concept of a Help center for clients. This allowed the studio better possibilities for interaction with partners and the acceleration of integration processes with new clients.
One of the latest examples is the integration of the studio and the aggregator platform Lotre, which took 2 weeks for completion.
The changes have affected all stages of the support service, making it more flexible for both aggregator platforms and operators. According to the company, “the approach is focused on deep learning of the client’s environment in each particular case and further analysis of its needs and technical requirements. It helps to have all bases covered and provide the solution for any challenge in advance”.
BGaming has completed the integration into 7 aggregator platforms since the beginning of the year, which allowed the provider to go live with many fiat and crypto casinos.
In an official press release, Head of BizDev Department at BGaming spoke about the integration processes and said: “Along with a diverse portfolio of engaging products, easy and fast integration is one of the key requirements for casino games suppliers. If you can offer it, you have an advantage. That’s why we launched the Help Center. We successfully tested it when we received the MGA license, and at once a lot of new projects appeared in the pipeline. Now we expect a Greek license, and we have no doubt that we will be able to work with clients from this region efficiently.”
Technical Account Manager Team Lead at BGaming, Hanna Stsiakolenka, added: “We carry out internal deep learning sessions with the help of our devs, so the support team can understand how our games work from the inside out and gain more and more experience in tricky situations. Moreover, we’re always open to suggestions on how to improve our backend (and not only backend, when it comes to post-integration support!) to make the experience more and more advantageous to all parties”.
“We are currently working with 5 more aggregators to integrate BGaming’s portfolio into them. But the most important thing is that today we can take on an even larger number of projects at the same time and this will not affect the quality of the service”, she concluded.
In recent months, BGaming has integrated into such respected aggregators as Betconstruct, EveryMatrix, Tipobet365, and others. Thus, the studio’s portfolio became available at Parimatch, GrandCasino, and many more projects.