he UK Gambling Commission announced Thursday it has determined to suspend EveryMatrix’s license ‘insofar as it pertains to the operator’s ability to offer remote facilities for real event betting other than pool betting or betting on virtual events, and to operate a remote casino.’ The company’s activities of manufacturing, supplying, installing or adapting gambling software do not fall within the purview of this decision.
The Commission said it instigated a review under s116 of the Gambling Act into EveryMatrix Software Limited. This followed compliance activity which included examining its customer interaction framework.
Pursuant to section 118(2) Gambling Act 2005, the Commission determined to suspend the online gaming provider and white label operator’s license, taking effect immediately.
The UKGC instructed the operator that they may settle ante-post bets which have been placed prior to the suspension coming into force and facilitate customers’ accessing their accounts to withdraw funds.
Today, EveryMatrix issued a statement with comments on the UKGC B2C review, confirming the license suspension.
“Following a Compliance Assessment of the EveryMatrix B2C activity in the U.K., the UK Gambling Commission raised concerns related to how the company manages the customer interactions,” the statement reads.
The company said it is taking the UKGC's concerns extremely seriously and has already taken swift and effective actions to address the Gambling Commission's concerns sufficiently.
“EveryMatrix has fully cooperated with the UKGC throughout the license review and has communicated all the steps and actions it has taken to meet its social responsibility obligations, and we are hopeful that the suspension will be lifted shortly.
“The suspension is based on a general evaluation of EveryMatrix procedures rather than specific cases of player complaints. EveryMatrix remains committed to providing a fair and safe experience to its players, and all affected players can access their accounts and withdraw any funds held there at any time during the suspension period.”
“The suspension is not related to failing a technical audit of the software, and as such, the B2B license in the U.K. has not been suspended. The B2B license remains active, and the company continues to provide gambling software to U.K. licensed operators,” the statement concluded.