"In a recent study by Microsoft, the software giant noted that 54% of customers will increase their expectations for customer service today compared to a year ago. What this shows us is the simple fact that as competition gets tougher and tougher, markets become more and more competitive and the power of the customer continues to grow," DR Gaming Technology's CEO Jurgen De Munck stated in a recent interview.
"Companies that survive in this environment are those that manage to meet their customers needs, whereas those that flourish are those that not only meet their customers needs, but actually drive those needs, many times off of advances in existing technology or new developments of their own," he continued, "To this end, we continue to develop our systems and jackpot technology with the casino operator’s customer, the player, front of mind at all times."
"Our ‘Player First’ mantra drives all of our development, and as we visit Macao again in May, visitors to the exhibition can look forward to seeing first hand just how robust, and user- and player-friendly our world-class jackpot and systems offering is," he assured.
This year, the company will attend alongside their Asian partner and long-standing customer, RGB International. Their association with RGB goes back many years. "The greatest technology and products are only as good as the people that use them, and as a result installation, and ongoing after sales, support and service is a non-negotiable, and in RGB we have a partner who too subscribes to this without question," the company said in a statement. "Our latest systems and drScreenUltra (8.8”) installation at Grandz VIP Club in Caloocan, Philippines in March bears testament to that."
The company's exhibit will focus on its Tables Management System, which continues to gain significant traction across the globe. It seamlessly integrates Tables game play data into their accounting, cage and reporting modules, in so doing replacing what was until recently very much a 'pen and paper' system, and affording operators more time for staff to actually engage with players. Similarly, their Roaming Cashier allows operators to provide an (Android) mobile service to players on their casino floor, without the need for them to physically visit the cash desk.
In addition to the company's range of jackpot configuration options and its BlackJack11’s Tables jackpot game, DRGT will also be exhibiting their new 3-card Poker21’s game in Macau.