nnovative Technology Americas, Inc. announced Donny Harrison is joining its Wisconsin office as a Technical Support Engineer. He has been appointed to provide customer service and technical support to the organization’s new and existing customers at a time of crucial growth for its US operations.
James Beswick, Lead Customer Support Engineer, commented: “We were delighted to welcome Donny to the Technical Support role in the US. Donny started with us at the end of January and has just completed two weeks training here at the UK head office, which gave him a great opportunity to meet with and gain experience from his UK counterparts. Donny has over 10 years of customer service and support experience, so he is fully equipped to provide first-class technical support to our customers across the vast US region.”
“His responsibilities include installations, testing, troubleshooting, repairs and providing product training across our full product range. Donny will deliver both remote and field-based technical support across our network of gaming, amusement, retail, kiosk and vending customers. I look forward to seeing him progress in the role and provide the best possible technical support to our US customers,” he added.
Commenting on his new position, Harrison said: “This is an exciting opportunity for me, and I’m thrilled to be working for such an innovative, global company. I look forward to providing a first-rate customer experience across the Americas. My background is in support and engineering and within a previous field service engineer role in the ATM industry, I gained strong skills in customer support, electro-mechanical systems, maintenance and repairs.”
“I am settling in well and enjoyed attending Amusement Expo recently which was my first exhibition with the US team. As well as providing advice on software, mechanical and electronic issues, across our cash validation range, I am looking forward to assisting the sales team with technical advice and getting involved with our future TITO installations that we have planned in the Wisconsin area,” he concluded.