International edition
April 23, 2019

A computerized self-ordering solution

AGE 2018 featured a digital employee named ‘Tim’

AGE 2018 featured a digital employee named ‘Tim’
The features built into Tim are designed to improve service, enhance reputation and loyalty, reduce overheads, drive customer engagement and ultimately accelerate business growth for hospitality businesses.
Australia | 09/06/2018

Crowds gathered around Stand 964 at the Australian Gaming Expo in Sydney last week, with hospitality managers and executives excited to interact with their potential new employee ‘Tim’. The twist? Tim isn’t human.

T

im is a computerized self-ordering solution, or ‘digital employee’ (as some like to put it). Tim was developed with the vision of creating the best user-friendly self-service kiosk technology on the market.

The features built into Tim are designed to improve service, enhance reputation and loyalty, reduce overheads, drive customer engagement and ultimately accelerate business growth for hospitality businesses.

One of Tim’s biggest advocates is the Hogs Australia’s Steakhouse chain, who are always on the lookout for smart and innovative technology options to drive business growth and keep up with their customer demand.

Their new quick service restaurant aptly-titled ‘Hogs Express’ in the heart of Brisbane CBD is enhancing store operations with Tim and the franchise is already seeing incredible results.

Jake Jennings, Corporate Franchise Trainer for Hogs Express, said that most restaurants are using self-service kiosks because of the increase in revenue.

"Most restaurants report a 13 to 17 percent increase in average spend per customer," Mr Jennings says.

"We’re blowing that out of the water here, with our corporate store doing an average of 30 to 37%."

In fact, Tim isn’t just the master of increasing average customer spend. Tim is also an expert at minimising wait times, up-selling items, easing the pressure off staff and most importantly, increasing guest delight.

Paul Peirt, Operations Manager of Hogs Australia’s Steakhouse, Hogs Express and Funky Mexican Cantina said Tim has profitable benefits, too.

“I think the biggest thing for us as a restaurant business is the interaction with guests is important and the interaction with the menu is there,” Mr Peirt says.

“They go at their pace, they order what they want, and it’s proved now that they order significantly more when left to their own devices then when they are waited on by a server.”

Shannon Hautot, CEO of Tim, said that beyond Tim’s profitable impact in the restaurant franchise sector, the new digital employee is now being considered for other industry types.

“Tim isn’t just a restaurant solution,” Mr Hautot says.

“Tim is able to deliver world-class in-room service to hotel guests and convenient in-seat ordering to casino guests, stadium guests and pub punters, too,”

"There’s just so much Tim can do to help improve service within your business."

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