he ALEA-IRAM standard, entitled "Public regulatory entities, gambling administrators and private organizations awarded with gambling licenses", was officially presented this Friday in the Argentine province of Mendoza.
The first specific quality standard for gambling in Latin America is now available to those who request it through the website of ALEA (Association of Argentine State Lotteries), the Quality Management section introduces the Coordinating Unit for Quality Management (UCGC), whose function is to manage the requests of interested parties, organize the different procedures and audits, coordinate the regional trainings for the different jurisdictions and companies that request the implementation of the first specific norm of the sector of games of chance.
The UCGC, comprised of representatives from the gambling regulation agencies that redacted Regulation no.19, has additionally developed a Quality Management framework that enables said implementation.
Contents available in the site include the steps required to comply with Regulation no.19 ALEA-IRAM (Argentine Institute of Normalization and Certification), the Referential Request Form, the full Regulation itself, and a frequently asked questions section.
It is worth remembering that regulations are prescriptive documents aligned with an international reference standard such as ISO 9001 or other applicable, made at the request of a public body or representative, with the aim of serving as an instrument of support for public policies. Its scope includes the main or substantive processes, necessary management and support processes that the organization or an area of the organization manages.
Among the benefits of having a reference, ALEA highlights the increase in stakeholder satisfaction; the motivation of the staff and their orientation towards the objectives and goals of the organization; improves the image of the products and services offered; the continuous improvement of the performance of the organization and the optimization of other management systems.
"This benchmark is going to be a leap in quality with respect to the available standards because it tends to deepen the processes and generate its own requirements that the sector will use for its better management and to show itself outwards. For that reason, it contemplates aspects that a generic regulation does not include," stated Mario Font Guido, from the national Clearance Agency.