K’s Gambling Commission identified significant flaws in 888 UK Limited’s (888) social responsibility processes, which aim to protect consumers from gambling-related harm.
The commission’s investigation found:
Sarah Harrison, chief executive at the Gambling Commission said, “Safeguarding consumers is not optional. This penalty package of just under £8million reflects the seriousness of 888’s failings to protect vulnerable customers.
"The 888 sanction package will ensure those affected don’t lose out, that the operator pays the price for its failings via a sum that will go to tackling gambling-related harm, and that independent assurance will be given to see that lessons are learnt.”
The penalty package will see 888 pay £7.8million, which includes repayment of the £3.5million of deposits made by the self-excluded customers and compensation of £62k to the employer from whom money was stolen. A further £4.25million will be paid to a socially responsible cause to invest in measures to tackle gambling-related harm. In addition, for future assurance, the commission has ordered an independent audit of 888’s processes relating to customer protection.