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September 21, 2020

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PokerStars to refund PKR players after site shutdown

PokerStars to refund PKR players after site shutdown
The operator announced its intention to pay back players who lost money after the rival poker site sudden shutdown.
Canada | 07/07/2017

The operator announced its intention to pay back players who lost money after the rival poker site sudden shutdown.

T

he online operator was suspended by Microgaming due to financial difficulties.

Eric Hollreiser, Amaya Vice President of Corporate Communications, said in a blog post, "Beginning today, we're making players' PKR balances available dollar-for-dollar in PokerStars accounts, with no strings attached."

Those who currently have PokerStars accounts should be able to receive their PKR funds via a simple retrieval process. The company aims to have the funds back to affected players as quickly as possible.

The blog post continued, "We’ve developed a system with the Administrator to ensure that players are credited correctly, but please be patient if your account needs to be manually credited by our customer support team. If you believe that you held funds on PKR then check your email for further instructions."

About 60,000 players were impacted by PKR's insolvency. PokerStars will not be reviving the brand, which was a hit with the community following its debut in 2006. The site featured video game-inspired graphics and options for fully customized 3-D avatars that recalled a live poker environment. In 2016, PKR moved to MPN, Microgaming's poker network, and was able to retain its 3-D client and associated charm. The sudden closure came as a surprise to many.

Hollreiser said, "This is what happens when players aren't protected as they should be. It isn't fair, it isn't right. We've decided that we're going to make those players whole and have signed an agreement with the court appointed Administrator to do so.

"We're doing this because we think it's the right thing to do for the poker world and to encourage others to join us in putting you, the player, first by segregating and protecting player balances from operating funds. PokerStars is proud that we're in a position where we're able to step in and help these players and encourage all companies in the industry to put players first."

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