ow the Isle of Man’s eGaming regulator is investigating after it was claimed that the companies were voiding bets and closing customer accounts.
The companies involved are said to be 138.com, 12Bet, Fun88.co.uk and TLC Bet and have been accused of sending emails to customers suggesting they have abused the sites’ promotions systems in relation to deals offered during the recent Cheltenham Festival.
The island’s Gambling Supervision Commission confirmed it is investigating. It said it is in dialogue with the licensees’ representatives: ‘When we become aware of a complaint about fairness we gather information from customers and from the licensee. We then examine the information and form a conclusion. This two-stage process can take some time. Conclusions are shared with the relevant parties and any party may challenge the conclusion. Once that process is complete, the GSC makes a recommendation to resolve the issue.”
12Bet, Fun88 and TLC Bet have pledged to review all circumstances, promised to pay winnings where bets have been incorrectly disallowed and have requested a thorough report from operator and licensee TGP Holdings. 138.com is licensed with Xela Holdings.