hose services have driven a burst of growth for the company throughout the Asia Pacific region, where GLI has three labs in Australia and one in Macau. With the combination of locations and recent growth, GLI is now one of the largest service providers of its kind in the region.
GLI Australia COO Espee de Robillard said, “Our multiple locations in the Asia Pacific region give us many advantages over our competitors that enable us to better serve our customers. For example, three Macau-based engineers are relocating to Australia for cross-training and specialized training as we look to expand our reach and further meet customer needs.”
Meeting customer needs has resulted in GLI growing its laboratory capacity. GLI Australia physically expanded one of its Australia locations this year, growing from 1,000 square meters to 1,600 square meters in Adelaide, and plans are in development for growth in the Sydney location. Across the business, GLI Australia has increased staffing levels to accommodate continually increasing demand, adding 21 new staff members so far this year.
“At GLI, we are very customer-focused. One of many things that separates GLI from competitors is we actively listen to customer needs and respond in many creative ways to increase levels of customer service. It’s that very focused team effort, dedication to our clients’ needs and a good deal of hard work that has helped us to become the leading lab in Asia Pacific,” de Robillard said.