International edition
June 23, 2021

For age verification

BetVictor partners Callcredit

(UK).- BetVictor have signed a two-year deal to use Callcredit Information Group’s CallValidate solution for age verification checks. Kay Fenemore, Director of Customer Experience at BetVictor commented “We were keen to increase our pass rates without our genuine customers being affected; CallValidate has enabled us to do just that.”

B

etVictor recognises that the prevention of underage betting and identity fraud remains a significant concern in the online gaming sector and wanted to be in a position where it could increase the number of pass rates, without inconveniencing genuine customers.

Callcredit have provided BetVictor with their real-time online identity check tool, CallValidate, as a solution to their requirements. The tool instantly identifies under-age sign ups and high risk players, by verifying customers' names, addresses and dates of birth from a wide range of independent sources. In addition it prevents identity payment and fraud impersonation by conducting a real-time check against bank and credit card providers' records.

Since using the software, BetVictor have seen an increase in the volume of pass rates, with now in excess of 80% of players successfully passing the automatic checks.

Kay Fenemore, Director of Customer Experience at BetVictor commented “We were keen to increase our pass rates without our genuine customers being affected; CallValidate has enabled us to do just that. We are now able to keep more customers playing without the lengthy manual checks, significantly reducing operational costs and increasing customer satisfaction.”

Sadie Guymer, Business Development Manager at Callcredit, said: “Online gaming continues to go from strength to strength and therefore it’s vital that underage players and fraudulent accounts are quickly identified without compromising the experience of genuine players. CallValidate is the ideal solution, offering numerous benefits within one pieces of software. It’s really pleasing to see how BetVictor are already seeing positive results from using our verification tools and I look forward to continuing to build our relationship with them in the future.”

What is your opinion about this article?
  • I like it
    %
    0 votos
  • I don't like it
    %
    0 votos
  • I have not thought about it
    %
    0 votos
Leave your comment
Newsletter Subscription
Subscribe to receive the latest news and updates
Enter a valid email
Complete the captcha
Thank you for registering to our newsletter.
Follow us on Facebook