e added: “Our Romanian office has grown due to sales of consumables on the gaming and vending sectors but also due to a high demand in service and support related work which has been a testament to our field sales and technical service center. We have been growing in strength both in man-power at our offices and also amongst our client base. I am very happy with our successes this year”.
Recent changes and recruitments at E-Service Romania include the promotion of Doru Bordeianu to Regional Sales Manager. Doru joined the E-Service Romania team in April 2000, and found his ten years’ experience in technical sales stood him in good stead when confronted by the extensive range of spares and components handled by E-Service. “It’s a great experience working at E-Service as we have over 20,000 products available to our customers, but I have enjoyed the challenge! In Romania we have already become a critical supplier to the industry because we are so customer focused and our customers appreciate that.”
The E-Service range of TFTs, touchscreen, bill acceptors and spares has, according to Doru, made the company the Romanian reference point in the gaming and vending industry locally. “My customers tell me that E-Service is now viewed as the company forging the way ahead for new service developments and initiatives” commented Bordeianu, “which is very good to hear!”
The recently signed JCM service agreement enables E-Service to provide service and technical support for all JCM bill validators across Europe from their offices in Romania, as well as the UK, Poland, Italy and Spain. John Ionut Pralea, trained and accredited by JCM, heads up all JCM service and repair at E-Service Romania, assisted by his JCM-Dusseldorf trained colleague. John, a highly skilled technical engineer who joined the E-Service team in September 2009, and has previously worked with Samsung, has recently been promoted to Technical Manager at E-Service Romania.
Bogdan Stinga concluded that after the achievements of 2010 the Romanian office was looking forward to further expansion and continued success into 2011.