CSI, powered by DiamondStream, provides actionable intelligence that shows a casino operator exactly how they are stacking up against the competition, both within their market and across state lines," commented Scott Betts, chief executive officer of GCA. "We believe GCA's invaluable strength of network and market intelligence will change the way casino operators evaluate their business and make strategic decisions."
GCA currently provides cash access services to more than 1,100 casinos in the United States and around the world and is able to leverage the strength and reach of its network to compile unmatched industry data available only through CSI. Using GCA's rich data, CSI presents weekly trended market share reports over the last twelve months, including: Market Share, Wallet Share, Patron Share, and Top Patron Module; all with drill-down diagnostic capability.
From this data, casino operators can assess the success of their current marketing strategy and prioritize where to focus marketing dollars in order to drive additional business to their casino floor. They can also evaluate the success of new marketing initiatives in driving improved market share, patron share and wallet share. Furthermore, the Top Patron Module allows marketing departments and player development the opportunity to predict defection and identify the total wallet value of its most valuable patrons. This can be used to prioritize on whom to spend to get the biggest return on that investment.
"To stay ahead of the curve in today's gaming industry, casinos need to be acutely aware of how their patrons are spending their time and money," commented Dean Donovan, co-founder of DiamondStream. "Understanding market share to this degree provides a critical competitive advantage that allows a casino to better plan its marketing and sales programs."