It is very gratifying that in its first year of eligibility The Palazzo has been recognized with AAA Five Diamonds and we are equally proud that, for the third year in a row, The Venetian has also achieved this distinction," said Rob Goldstein, president of both properties. "To have two hotels, with a combined 7,100 all-suite rooms, each receive this award is a testament to our team members and their on-going dedication to providing superior guest service."
"It would be easy to assume in an economic environment in which many hospitality companies are attempting to control costs and leisure travelers are looking to stretch their vacation dollars even further, that the premium customer service experience might be unfortunately compromised. At The Venetian and The Palazzo we have not bowed to that possibility for one minute," continued Goldstein. "The fact is we are able to provide an award-winning guest experience and offer a wide range of world-class shopping, dining, and entertainment amenities at a significant value when compared to many of the other hotels who have been awarded the five diamond ranking."
The AAA Five Diamond Award for hotels and restaurants is North America's most coveted symbol of excellence in the hospitality industry. Representing the upper echelon of the hospitality industry, AAA Five Diamond Award winners make up just 0.28 % of the 58,000 Diamond Rated lodgings and restaurants throughout the United States, Canada, Mexico and the Caribbean.
The independent association defines Five Diamond properties as establishments that reflect the characteristics of the ultimate in luxury and sophistication and comprise first class accommodations. Exceeding guest expectations, providing meticulous service, and maintaining impeccable standards of excellence, are the fundamental hallmarks of the AAA Five Diamond level.
"Five Diamond establishments do more than provide luxurious surroundings; they consistently deliver a high level of personal attention to every guest," said Michael Petrone, AAA director of Tourism Information Development. "Awareness and follow through are critical when dealing with the most discriminating guest expectations. To achieve this level of hospitality is a rare accomplishment and one that is especially challenging for a relatively new hotel to obtain. AAA is pleased to honor The Palazzo Las Vegas with their first AAA Five Diamond Award and for the third year in a row, The Venetian Resort-Hotel-Casino."