his is the first year The Palazzo has been rated and it joins the list of overall 2009 recipients as one of its newest additions. For the fourth consecutive year, The Venetian tops the list as the largest property on the highly-regarded list of 137 hotels in North America.
Mobil Travel Guide, originator of the prestigious Mobil Star ratings program, provides the most comprehensive ratings and reviews of hotels, restaurants and spas. To achieve a Mobil Four-Star status, hotels must meet or exceed Mobil’s service standards that are based on 750 standardized criteria including overall guest experience and customer service. The ratings are determined through unannounced, undercover Mobil Travel Guide evaluators.
"We are honored to have both our resorts, The Venetian and The Palazzo, awarded with the distinguished Mobil Four-Star rating," stated Rob Goldstein, president and COO of The Venetian and The Palazzo. "We strive to offer our guests the best in customer service, upscale amenities, and superb hospitality and these awards are validation of those efforts and a testament to the hard work of each and every one of our team members."
"It is undeniable that the travel industry has felt the effects of the recent economic downturn. However, it is in these difficult times that consumers recognize even more the importance of great service and hospitality," said Shane O’Flaherty, President and CEO of Mobil Travel Guide.
"For over 50 years, Mobil Travel Guide has been a trusted travel companion to millions of people across the country. Now more than ever, consumers rely on our expertise to help them make informed travel decisions and spend their dollars wisely." He added, "These latest additions to the Mobil Travel Guide Four- and Five-Star family exemplify what extraordinary service is all about."