International edition
September 22, 2021

It will exhibit GEN2 Universal printers and ProMatrix coupon solution at G2E Asia

FutureLogic officially opened new facilities in Macau

(Macau).- FutureLogic announced yesterday that it has expanded its global support and distribution network into the Asia Pacific market, with the official opening of its new sales, service and distribution centres in Macau.


he launch of FutureLogic Asia was celebrated with a customer appreciation event on April 19 at the Macau Tower. Activities offered were Sky Walking, Sky Jumping and Bungee Jumping, followed by a reception at the 360 Restaurant at Macau Tower.

At 233 meters, AJ Hackett's Macau Tower Bungee is the highest commercial Bungee jump in the world, and guests from MGM Grand Macau, IGT and Aristocrat suited up and participated in the venue's thrilling experiences. Peter Johns of MGM Grand Macau remarked, “I've never seen a company launch taken to such an extreme. FutureLogic certainly knows how to make an impact.”

The company has been making an impact in the region with its casino gaming printer products and services since inauguarating the Macau operation in October 2006. With more than 900,000 printers installed in casinos around the world and offices and engineering teams in the US, Europe and Asia, FutureLogic dominates the TITO (Ticket-In/Ticket-Out) market.

By combining local service strategies with a global suppport infrastructure, the company is able to provide a rapid response to OEM and casino requests for new product development, as well as changes in firmware, ticket design, language, graphics and other peripheral functionality.

The Macau operation is headed by Daniel Turner, a 12-year veteran of system, peripheral and gaming industry sales. He earned a Physics Degree from the University of Manchester Institute of Science and Technology, UK. He spent eight years with IBM in their Mid Market Sales Division, and opened IBM’s direct sales office in Beijing, China. In 2004 he joined the gaming industry, initially with Endx, now part of Progressive Gaming and later with Money Controls as Sales Manager for Europe, Middle East and Africa.

“Since joining us in October of last year, Dan has become a key member of FutureLogic’s International Team,” said John Edmunds, General Manager of Europe, Africa and Asia and VP of International Sales. “His enthusiasm, technical expertise and knowledge of the region have already helped him establish FutureLogic as the dominant thermal printer for TITO applications in casinos in Macau and across Asia."

FutureLogic developed and launched its first TITO printer in collaboration with IGT designers for the introduction of EZ Pay in 1999, and maintains its status as default printer supplier for IGT worldwide. The company will exhibit their new GEN2 Universal printers and the ProMatrix coupon solution at G2E Asia (stand 314), to be held in Macau on June 13-14.

The GEN2 Universal printer is designed to communicate with the processing unit of an electronic gaming device and supports all current and emerging game types by incorporating three game ports, including RS232, NetPlex and USB 2.0. The printer anticipates new standards for downloadable games and permits in-game firmware and promotional updates via the USB port.

FutureLogic will also display the ProMatrix coupon solution, a flexible promotional couponing and trigger system that utilizes a second port on the GEN2 Universal printer to deliver colourful coupons at the game. It is actively working with casinos in Asia to trial the ProMatrix coupon solution to enhance current Player Reward Programs.

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