International edition
November 23, 2017 | Edition Nº3372

For responsible gaming policy

Holland Casino receives European certificate

Holland Casino receives European certificate
“We are very proud of this certificate as it underlines how seriously we take our responsible gaming policy," commented Director of Security and Responsible Gaming, Janny Wierda,
Netherlands | 11/09/2017

Commenting on the achievement, Holland Casino’s CEO Erwin van Lambaart said, “This puts Holland Casino in the leading group of European casino operators on the responsible gaming front.”

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irector of Security and Responsible Gaming, Janny Wierda added, “We are very proud of this certificate. It underlines how seriously we take our responsible gaming policy. You have to meet very strict conditions to gain this certification, which makes it very valuable for us.”

The certification process takes into account these eight aspects:

Responsible gaming training for staff members,

information for problem players regarding the risks of gaming, including the possibility of referrals to support organisations and contact with support organisations,

registration, identification and verification of ID (including admittance policy for incapacitated persons and alcohol abuse),

policy regarding marketing and responsible gaming,

alcohol policy,

the company policy for employees suffering from potential gambling addiction,

contacts with stakeholders and the use of their feedback, including reference to the relevant responsible gaming policy in annual reports,

working with the input from stakeholders and the financing of research and innovation in that field.

Wierda commented, “We consider the care for our guests as one of Holland Casino’s core tasks. That duty of care entails, among other things, that we ensure that our guests can enjoy gaming safely and responsibly at all times.”

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